Race. Gender inequality. Implicit bias. These topics are notoriously difficult to discuss, in part because people often feel that these society-wide issues are too big to address. It can also feel like entering a mine field where opportunities to cause accidental offense abound. Digital experiences provide a safe space to engage with these ideas, learn about the positive steps one can take, and ultimately feel more empowered to make a difference.
In crafting these experiences, we combine our expertise in user experience design, adult learning, and positive psychology to guide learners on a socio-emotional journey that keeps them engaged through challenging content. For Microsoft, we began with three “modules” consisting of multimedia content, knowledge checks, and opportunities for self-reflection. The topics were:
- Implicit Bias
- Applied Brain Science
- Cultural Competency & High Performing Teams
The goal of the following group session was to deepen engagement with and understanding of the content presented in the tool. We highly emphasize in-person training because it affords the potential to share experiences with your peers and grow together. This is the bridge to concrete action and lasting cultural change.