A pioneering national airline wanted to empower its airline operations employees with digital tools that would improve the efficiency and accuracy of their planeside operations. This commitment to continuous improvement has contributed to their status as the highest ranked airline in customer satisfaction among traditional carriers 12 years in a row.
The potential to empower the workforce and improve outcomes was clear, yet the idea had been sitting on the backburner for some time. Limited internal resources were allocated to other efforts that were deemed more urgent but less strategic. Cyborg Mobile created a custom solution to efficiently deliver the product and unlock the business value.